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FAQs

Frequently Asked Questions

General

What is Diners’ Choice?

“We don’t judge. We let you decide.”

Chope has been bringing its community of discerning diners together to vote for their favourite restaurants since 2014. Returning from September to November 2020, Diners’ Choice 2020 represents the very best in dining, with winners chosen by the public.

I know what my favourite restaurants are — but I want to know where other people are dining at too! How can I do that?

You’ve come to the right place. Check out Remember When to see where Singapore’s favourite foodies are eating!

Voting

Can I vote more than once?

Nope. We only allow one submission of votes per email address. You can vote for multiple categories all at once!

How many ways are there to vote?

All voting is done on dinerschoice.chope.co. The site can also be accessed via chope.co or scan the exclusive Diners’ Choice QR code that can be found at some of our participating restaurants!

Can I vote for the same restaurant in more than one category?

Yes, you can! We encourage you to vote for your favourite restaurant in as many categories as you want. Don’t hold back!

I can’t find my restaurant in the search bar! What can I do?

If a restaurant you love can’t be found in the search bar, that means that it’s not a restaurant that’s on Chope or ChopeDeals. Please vote for another restaurant instead!

If you’d like to see your favourite restaurants on Chope, drop by https://www.chope.co/singapore-restaurants/pages/suggestions with your suggestions!

Rewards

I’ve finished voting, but I haven’t received my rewards via email. What should I do?

If you’re experiencing any issues with the submission of votes, please email customersupport@chope.co. We can assist you there!

What if the reward I want is no longer available?

Oops — fastest fingers first! The redemption of our rewards work on a “first come, first serve” basis. There are still many other rewards from our amazing partners that you can choose from.  

Feedback

I have some feedback for Diners’ Choice that I’d like to share with Chope. How do I do that?

If you have any feedback or suggestions about Diners’ Choice, reach out to us at customersupport@chope.co. We’d be more than happy to assist you!

Chope is serious about your privacy and will not share any of your personal information.

Shell

How to redeem:

  • Simply flash the QR code upon payment at any Shell station islandwide. Once redeemed, the status will change from “Active" to “Redeemed”.
  • For any enquiries, please contact Shell Service Centre from Monday to Friday from 8.30am to 6.00pm at +65 6235-3261.

    T&Cs:

    • Each e-voucher is valid for one-time use only at any Shell Stations in Singapore.
    • Each e-voucher is valid until 28 February 2021.
    • Each e-voucher entitles the customer to a S$6 discount with minimum gross spend of S$60 on any Shell fuel at any Shell station in Singapore.
    • The original QR code on the e-coupon has to be presented and scanned at the cashier upon payment.
    • Each e-voucher entitles the customer to redeem up to the value stated, after all applicable station discounts, and is NOT exchangeable for cash, either wholly or partially, or other services.
    • Unless otherwise stated, this e-coupon cannot be used in conjunction with other discount coupons, including other Shell and/or bank discount coupons.
    • Shell will not under any circumstances, extend the expiry date or provide any refund for unused e-voucher.
    • Limited to 1 redemption per transaction only.
    • Not valid for use with any Corporate Shell Card.
    • Shell reserves the right to amend, vary, delete or add to any of these terms and conditions at any time at its sole discretion without prior notice or liability.
    • For further queries, please contact Shell Service Centre from Monday to Friday from 8.30am to 6.00pm at +65 6235-3261.

    Shopee

    How to redeem:

    1. Go to the checkout page on Shopee.
    2. Input Chope unique voucher code into "Voucher" and select "Apply".
    3. Select "Check out".
    4. Ensure that Chope unique voucher is applied before making payment.

    T&Cs:

    • Valid till 31 December 2020, 23:59.
    • Applicable to payments involving Shopee Guarantee.
    • One usage per Shopee account. Not valid for products in "Miscellaneous" and "Dining, Travel & Services" categories, Million Dollar Discount Scheme and Shopee's paid ads store.

    ChopeDeals

    How to redeem:

    1. Select an offer from over 800 top restaurants. With 1-for-1 & up to 50% off deals, there’s plenty to choose from!
    2. Apply the relevant discount code at checkout.
    3. Upon checkout, you will receive your vouchers via email or the Chope app.
    4. At the restaurant, inform the staff that you will be using your voucher prior to ordering.
    5. Present your voucher during payment to offset your bill!

    T&Cs:

    • Discount code is valid until 28 December 2020. Extensions will not be entertained.
    • Discount code is valid for one-time use only and not valid with other discount codes.
    • Discount code is redeemable at the checkout page of shop.chope.co and the latest Chope App to offset voucher purchases.
    • Discount code is not redeemable for cash.
    • Individual restaurant vouchers’ terms and conditions apply.
    • The management reserves the right to amend the terms and conditions when necessary, without prior notice.

    BooksActually

    How to redeem:

    1. Visit www.booksactuallyshop.com.
    2. Enter your discount code upon checkout.
    3. The discount will be reflected accordingly.

    T&Cs:

    • Valid from 29 September 2020 to 31 December 2020.
    • Valid only on BooksActually online store. Discount Code must be entered upon checkout to be effective.
    • The Discount Code is valid for one use per customer only.
    • The Terms of Service set out by BooksActually shall apply to all users of the Discount Code.
    • BooksActually reserves the right to amend these terms and conditions or to cancel the Discount Code at any time.

    Sentosa™ Islander

    How to redeem:

    1. Visit www.islander.com.sg to enjoy it.
    2. Complete sign up form and enter your promo code upon checkout.
    3. The discount will be reflected accordingly.

    T&Cs:

    • Valid from 29 September 2020 to 31 December 2020.
    • Apply Promo Code at www.islander.com.sg to enjoy it.
    • The Promo Code is valid for one use per customer only.
    • Promotion is not valid with other promotions and offers.
    • The Terms of Service set out by Sentosa Development Corporation shall apply to all users of the Promo Code.
    • Sentosa Development Corporation reserves the right to amend these terms and conditions or to cancel the Promo Code at any time.

    CATCHPLAY+

    How to redeem:

    PC/ web browser

    1. Visit https://www.catchplay.com/sg/home
    2. Sign up or log in with your mobile number/ Facebook
    3. On the top right corner, Select “UPGRADE”
    4. Click “Join now”
    5. Enter promotion code , click “Apply”
    6. You’ll see that the price is changed to “SGD 0.00”
    7. Click next & input Credit Card information. Enjoy!
    iOS/ Android
    1. Visit https://www.catchplay.com/sg/home on your web browser, or download the CATCHPLAY App.
    2. Sign up with your mobile number or Facebook.
    3. Under “Promotions” select “Redeem Code” or Select “UPGRADE”
    4. Click “Join now”
    5. Enter promotion code, click “Apply”
    6. You’ll see that the price is changed to “SGD 0.00”
    7. Click next & input Credit Card information. Enjoy!

      T&Cs:

      • Insert promo code and credit card information to redeem for free.
      • Recurring with S$9.90 on 3rd month (with 1 single rental ticket included for free) you may cancel it anytime.
      • This promo code is only valid until 31 December 2020 23:59:59.
      • Other promotions is not valid once this promo code is applied.
      • Offer is only valid in Singapore.
      • CATCHPLAY+ Membership is non-transferrable and non-refundable.
      • For detailed terms of use, please visit https://www.catchplay.com/sg/info/legal-agreement
      • Other terms and conditions apply.

      Style Theory

      How to redeem:

      1. Download the Style Theory App from App Store or Play Store.
      2. Tap on Apparel and create a free account.
      3. Select the Starter Plan, add your promo code, and your credit card details to become a member!

      T&Cs:

      • This promotion applies to the Style Theory Apparel Starter Plan only.
      • This promotion is only applicable for new subscribers of Style Theory Apparel Singapore.
      • This promotion entitles you to ONE (1) free month of the Apparel Starter Membership for your first month (U.P. $59).
      • You must subscribe using the promo code provided to enjoy this offer.
      • You have until 31 December, 2020 to redeem the promotion.
      • Once redeemed, this promotional price will no longer apply if you pause or cancel your subscription in your first month.
      • Once redeemed, the membership will automatically renew the following billing cycle at $59 per month for the Starter Plan.
      • This promotion cannot be combined with any other offer.
      • Memberships are prepaid for each month and are non-refundable.
      • Style Theory reserves the right to modify the Terms and Conditions and/or suspend the Promotion without prior notice.

      iShopChangi

      How to redeem:

      1. Visit www.iShopChangi.com.
      2. Enter your promo code upon checkout.
      3. The discount will be reflected accordingly.

      T&Cs:

      • The promotion period is from 29 September to 31 December 2020, both dates inclusive, while stocks last.
      • The promo code is valid with no minimum spend, capped at $15.
      • The promo code is valid for 1 time use per customer.
      • Promo code is non-exchangeable, and cannot be used in conjunction with any other promotions.
      • Promo code is considered redeemed if the customer cancels the order.
      • Promotion code(s) is/are not valid with Changi Airport Park & Fly Parking Coupons, Chanel, La Prairie, Changi Recommends, iStudio, Paul Frank, The Cocoa Trees, Sprint-Cass (except Razer), Ban Leong Technologies (except Razer), Acer Computer Singapore, Shopitree, TC Acoustic & Royal Selangor, Sift & Pick, SG Elect Store, Shang Xia and ABRY.
      • Changi Airport Group (Singapore) Pte Ltd (“CAG”) reserves the right to terminate the promotion at any time, or to amend, vary or delete any of these terms and conditions from time to time without notice.
      • CAG’s decision on all matters relating to this promotion will be final and binding on all participants.